STANDARD PRINT CO. TERMS & CONDITIONS

SECTION 1 — OVERVIEW, SCOPE & ACCEPTANCE

SECTION 1 — OVERVIEW, SCOPE & ACCEPTANCE

1.1 Legal Entity

These Terms & Conditions ("Terms") are issued by Standard Print Company Pty Ltd (ABN: 73 613 361 685), trading as STANDARD PRINT CO. ("Standard Print Co.", "we", "us", "our").

Principal Place of Business: Shop 1, Ground Floor, 67–69 Regent Street, Chippendale NSW 2008, Australia.

1.2 Scope of Application

These Terms govern all dealings between you and Standard Print Co., whether occurring online, in person, remotely, or via third-party platforms, including (without limitation):

• Sales: Sales: Sale of filament, consumables, materials, accessories, kits, parts, and printers.

• Services: Services: Repair, servicing, diagnostics, calibration, training, and technical support.

• Fabrication: Fabrication: 3D printing, fabrication, prototyping, and materialisation services.

• Recycling: Recycling: Recycling, waste, and sustainability programs.

• Digital: Digital: Use of AI-assisted systems, automated tools, diagnostics, or routing systems.

• Premises: Premises: Entry to, presence on, or interaction within our premises.

1.3 Binding Acceptance

You accept and agree to these Terms when you:

• Place an order, request an invoice, or accept a quote;

• Book a service, consultation, or repair;

• Submit files, images, or data;

• Enter our premises or attempt to collect goods; or

• Use any of our products or services.

If you do not agree to these Terms, you must not proceed.

1.4 Force Majeure

Standard Print Co. shall not be liable for any failure to perform its obligations where such failure is a result of Acts of God, war, terrorism, embargo, labour dispute, strike, fire, flood, or global supply chain shortages (including manufacturer delays of 3D printer parts, chips, or filament). In such events, we reserve the right to cancel or delay orders without penalty.

SECTION 2 — DEFINITIONS & INTERPRETATION

2.1 Key Definitions

• ACL: The Australian Consumer Law.

• Consumables: Includes filament (PLA, PETG, etc.), nozzles, hotends, build plates, PEI sheets, PTFE tubing, belts, and bearings.

• Device: Any 3D printer or equipment submitted to us for service/repair.

• Files / Content: All CAD files, STL/STEP files, images, and metadata submitted by you.

• AI-Assisted Systems: Automated systems including diagnostic tools, visitor management, and data analysis logs.

• Wet Filament: Filament that has absorbed moisture due to storage or environmental exposure.

SECTION 3 — AUSTRALIAN CONSUMER LAW (ACL)

3.1 Consumer Guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded.

3.2 Limitation of Liability

To the extent permitted by law, and where you are not a Consumer (e.g., Business Customers), our liability is limited (at our option) to:

• Resupply of the goods or services;

• Repair or replacement of the goods; or

• Refund of the amount paid.

SECTION 4 — ORDERS, QUOTES & CONTRACTS

4.1 Quotes

Quotes are estimates only and are valid for 14 days from issue unless stated otherwise. We may withdraw or revise a quote before acceptance. Acceptance of a quote authorises us to proceed under these Terms.

4.2 Non-Reliance on Advice

Any guides, articles, videos, verbal advice, or AI-assisted outputs provided by us are for informational purposes only. You acknowledge that you do not rely on such materials as professional engineering or safety advice. Final responsibility for decisions and operation remains with you.

4.3 Refusal of Service & Bans

We reserve the right to refuse service, cancel orders, or prohibit future business where we reasonably believe there is a risk of:

• Safety: Threats, intimidation, or harassment towards our staff.

• Circumvention: Attempts to bypass previous bans, including the use of "proxy" purchasers, different accounts, or masked identities.

• Fraud: Suspicion of fraudulent activity or breach of these Terms.

SECTION 5 — PAYMENTS & SUBSCRIPTIONS

5.1 Subscriptions

Where you purchase a subscription (e.g., filament auto-delivery):

• Billing occurs automatically at the selected interval.

• You may cancel prospectively at any time.

• We reserve the right to retain subscription history data for the duration of the term and as required by law.

5.2 Late Payment

If payment is not made when due, we may suspend services or withhold delivery of goods. You are responsible for reasonable recovery costs to the extent permitted by law.

SECTION 6 — SHIPPING, TITLE & LOCAL PICKUP

6.1 Risk of Loss

All purchases of physical items are made pursuant to a shipment contract. Risk of loss and title pass to you upon our delivery to the carrier. We highly recommend purchasing shipping insurance for high-value items like 3D printers.

6.2 In-Person Collection & Identity Verification

For any in-person collection of goods, including but not limited to local pickup retail orders, printers or devices submitted for repair or servicing, fabrication or recycling program items, and warranty returns or exchanges, Standard Print Co. may require presentation of valid government-issued photographic identification.

The name on the identification must reasonably correspond with:

• The purchaser listed on the order;

• The person who authorised the service; or

• A person expressly authorised in writing by the purchaser.

6.3 Refusal to Release Goods

We reserve the right to refuse to release goods or equipment where:

• Identification is not produced;

• Identification does not reasonably match order or service records;

• Written authority is not provided;

• We reasonably suspect fraud, misrepresentation, ban circumvention, or proxy collection; or

• Release may expose the business or its staff to safety risk.

Such refusal shall not constitute breach of contract.

6.4 Serviced Equipment & Customer Property

Where the goods are customer property submitted for repair or service:

• We may retain possession until identity is satisfactorily verified.

• We are not liable for delay, loss, or consequential cost arising from identity verification requirements.

• Storage fees may apply after 14 days from notification of completion.

This clause operates in addition to our General Lien under Section 10.15.

6.5 Uncollected Goods

Retail orders must be collected within 30 days of notification unless otherwise agreed in writing. If goods remain uncollected, we may cancel the order and refund the purchase price less reasonable restocking or administrative fees. In the case of serviced devices, abandonment provisions under Section 10.15 apply. We will act in accordance with applicable law regarding disposal of uncollected goods.

6.6 Purpose of Verification

Identity verification measures are implemented to prevent fraud and unauthorised collection, protect customer property, enforce lawful service refusals, comply with Work Health & Safety obligations, and protect staff and contractors from reasonably foreseeable risk. By placing an order, submitting equipment for service, or attending our premises, you acknowledge and agree to these requirements.

SECTION 7 — RETURNS & DISPUTES

7.1 Change of Mind

To the extent permitted by law, we do not accept change-of-mind returns for:

• Opened or used consumables (including filament);

• 3D Printers once the box/seal is opened; or

• Custom or made-to-order items (fabrication services).

7.2 Dead on Arrival (DOA)

You must inspect goods immediately. If a product arrives damaged or inoperable, you must notify us within 7 days of receipt. Failure to report damage within this timeframe may result in the rejection of your claim as transit damage cannot be verified.

SECTION 8 — FILAMENT & CONSUMABLES

8.1 Wet Filament & User Responsibility

Filament is hygroscopic (absorbs moisture). You acknowledge that "Wet Filament" can cause poor extrusion, clogging, and print failure.

• Downstream Damage: Downstream Damage: We are not responsible for damage to printers caused by the use of wet or degraded filament, incorrect slicer settings, or lack of maintenance.

• Returns: Returns: Used filament spools are generally not returnable unless a manufacturing defect is proven.

SECTION 9 — PRINTER SALES & WARRANTY

9.1 Return-to-Base Warranty

Printers purchased from us come with a standard return-to-base warranty. You are responsible for the cost of transporting the printer to our service location.

9.2 Extended Warranty

If purchased, Extended Warranty covers non-consumable parts only (Mainboards, Motors, Structure). It excludes consumables (Nozzles, Beds, Fans, PTFE tubes).

9.3 Voiding of Warranty

We reserve the right to void any warranty if:

• Service Intervals: The printer has not been serviced at nominated intervals (e.g., every 1500 hours).

• Data Deletion: You request the deletion of service history or logs, making verification impossible.

• Modifications: The printer has been modified with non-standard parts or firmware.

9.4 Warranty Freight Costs

• Fault Found: Fault Found: We cover return shipping to you.

• No Fault Found: No Fault Found: You are liable for a $165 Diagnostic Fee plus return freight costs.

9.5 Parts Availability

Whenever possible, we will continue to make parts available for a period of not less than 18 months after purchase, unless the manufacturer has ceased supply of the part and no aftermarket equivalent is available.

9.6 Packaging

The packaging forms part of your product. You may need it to return the item safely for repairs or servicing. If you have disposed of or lost the packaging, you may be asked to pay for replacement packaging in the event your machine is returned under warranty for repairs. Where the machine is classified as having a major fault warranting refund or replacement under the Consumer Guarantees, you do not need to return the item in original packaging to receive your refund.

9.7 International Warranty

Due to the difficulty of providing support to overseas customers and the cost of freight, we cannot provide full warranty coverage on machines sold outside Australia beyond rights that cannot be excluded under local law. However, we will provide online technical support and may, at our discretion, offer parts free of charge as we would for Australian customers. International customers will be required to pay freight costs unless otherwise required by law.

9.8 Technical Support

Standard Print Co. technical support is included with any 3D printer purchase within Australia from Standard Print Co. Requirements of technical support include:

• To read and consider support material that we have made available online;

• First contact to technical support is via our online contact form or email (standardprintco.com/contact-us/);

• Customers are to listen and act upon advice and instructions given by technical support operators; and

• Customers treat and converse with technical support in a courteous manner.

Standard Print Co. reserves the right to decline providing technical support and warranty cover to customers who require multiple or repeat technical assistance for problems deemed to be unreasonably created by the customer (for example, equipment damaged via repeat negligence, abuse, misconfiguration, or other unreasonable use).

SECTION 10 — REPAIR & SERVICE

This Section governs all diagnostic, repair, maintenance, and calibration services provided by Standard Print Co. in relation to 3D printers and associated equipment, whether or not the equipment was purchased from Standard Print Co. This Section operates alongside your rights under the Australian Consumer Law (ACL) and does not exclude any guarantee or remedy that cannot be lawfully excluded.

10.1 Overview of Service Types

All services are offered under the following defined tiers. Unless otherwise agreed in writing, every new service engagement commences as a Triage Service.

 10.2 Triage Service — Diagnosis Only

A Triage Service is a diagnostic service only. It is not a repair engagement. It does not carry any guarantee that your printer will be fixed during or as a result of the triage session.

(a) Purpose & Scope

The Triage Service exists to assess the condition of your printer, identify the nature and likely cause of any reported fault, and provide you with a clear, itemised quote for any further work required. Many triage sessions result in the fault being resolved on-site where the issue is straightforward and parts are immediately available. However, this outcome is not guaranteed and forms no part of the service contract.

(b) Delivery Options

Triage Services are delivered in two ways:

• In-Centre Triage — You deliver the printer to our service centre. A trained technician will inspect the device and provide a written diagnostic report.

• On-Site Callout — A technician attends your premises. A callout fee applies based on your postcode in accordance with our then-current Callout Fee Schedule, plus labour at $165 per hour (minimum 1 hour). The exact callout fee will be confirmed in writing at the time of booking.

(c) Outcomes

At the conclusion of a Triage Service, you will receive one of the following:

• Resolution on the day — The fault was identified and rectified within the triage session. Labour and any parts used are charged accordingly.

• Itemised quote — The fault requires additional parts, labour, or specialised work. A written quote will be provided detailing hours estimated and parts required. No further work proceeds without your written authorisation.

• No fault found — We were unable to reproduce or identify the reported fault. Please refer to Clause 10.10 (Intermittent Faults). A diagnostic fee applies.

(d) No Warranty of Fix

The Triage Service does not constitute a warranty or representation that your printer will be repaired. Payment for a Triage Service covers diagnosis time and any work completed during the session. Where the printer is not repaired during triage, you are not entitled to a refund of the triage fee on the basis that the repair was not completed.

10.3 Minor & Major Repair Service

Following a Triage, if further repair work is authorised in writing, the engagement progresses to a Minor or Major Service as applicable. Both are charged at $165 per hour plus the cost of parts and consumables.

• Minor Service: A targeted repair addressing a specific identified fault. Scope is defined by the approved quote issued at Triage.

• Major Service: A comprehensive repair involving multiple systems, significant disassembly, or complex diagnostics. Scope, hours, and parts will be quoted and authorised in writing before commencement.

Additional faults discovered during the course of repair work will be communicated to you before any additional labour or parts are incurred, except where immediate action is required to prevent imminent safety risk or further damage to the device.

10.4 Recalibration Service — Scheduled Maintenance

The Recalibration Service is designed for printers that are operational but due for scheduled maintenance. It is not a fault-finding service. The Recalibration Service includes a 14-point inspection and adjustment procedure to return the printer to manufacturer-recommended operating condition, covering (but not limited to):

• Motion system inspection and tension adjustment (X/Y/Z axes)

• Extruder gear inspection and tension check

• Hotend and heatbreak condition assessment

• Bed levelling and Z-offset calibration

• Build surface inspection and cleaning

• Nozzle condition check and replacement if required (parts at cost)

• PTFE tube and coupler condition check

• Fan operation and airflow inspection

• Electrical connection and wiring harness inspection

• Frame and structural integrity check

• Firmware version review and update (where applicable and authorised)

• Lubrication of linear rails and rods

• First-layer calibration print and dimensional verification

• Completion test print and service report

Parts replaced during a Recalibration Service are charged at cost. You will be notified of any parts required before they are fitted.

10.5 Labour Rates & Callout Fees

• Standard labour rate: $165.00 per hour (inc. GST) for all service types.

• Minimum charge: 1 hour labour applies to all service types.

• On-site callout fee: Calculated by postcode per our current Callout Fee Schedule, confirmed in writing at time of booking. Many Sydney metropolitan postcodes attract a callout fee of $180 inc. GST, with higher fees for outer metropolitan, regional, and interstate locations.

• Parts and consumables: Charged at cost in addition to labour. Quoted in advance where possible.

• No Fault Found: Where a fault cannot be reproduced, a diagnostic fee of $165 applies plus any applicable return freight.

10.6 Authorisation & Progression of Work

No work beyond the initial Triage will proceed without your written authorisation of the provided quote. By authorising a quote, you agree to the estimated scope, hourly rate, and parts costs described. Where actual hours or parts required exceed the quoted estimate by more than 20%, we will contact you before proceeding. We are not responsible for delay arising from your failure to respond to authorisation requests in a timely manner.

10.7 Pre-Existing Damage & Disassembly

Diagnosis often requires partial or full disassembly of the print head, motion system, electronics enclosures, or other assemblies. Many 3D printers operate at elevated temperatures and contain components that become brittle or heat-stressed over time. Standard Print Co. is not responsible for components that break or are revealed to be faulty during inspection or disassembly where the cause is pre-existing wear, heat damage, poor prior repairs, contamination, or age. Where such damage is discovered, we will notify you and provide a quote for any additional work required before proceeding.

10.8 Filament Condition & First-Layer Adhesion

You are responsible for the condition and storage of filament used in your printer. Moist or degraded filament can cause extrusion issues, blockages, filament floods, poor first-layer adhesion, and stress on hotend and motion components. Loss of first-layer adhesion during printing can result in collisions, filament accumulation around the hotend, component overheating, or other damage. These events occur during the operation of the printer in your environment and are your responsibility as the operator. Standard Print Co. is not liable for damage arising from poor filament condition or first-layer adhesion failure after the printer has left our possession.

10.9 Environmental & Electrical Conditions

Standard Print Co. is not responsible for failures caused by conditions outside our control at your premises, including:

• Unstable or incorrect power supply, voltage spikes, brownouts, or surges;

• Unsuitable placement, dust, debris, moisture, or corrosion;

• Insufficient ventilation, excessive heat, draughts, or air-conditioning affecting the printer; or

• Any other environmental or electrical conditions beyond our reasonable control.

Once the printer has left our premises, you are responsible for ensuring it is operated in an environment appropriate for the manufacturer's specifications.

10.10 Intermittent & Non-Replicable Faults

Some electrical, thermal, or mechanical faults may not present during our testing. Where a fault cannot be reproduced after reasonable investigation, you acknowledge that: (a) the fault may recur after the printer is returned; and (b) we are not liable for its return, re-diagnosis fee, or any damage arising from an intermittent issue that could not reasonably be identified during the service session.

10.11 Data, Firmware & Configuration Loss

Service work may require firmware updates, factory resets, or configuration changes. We are not liable for the loss of slicer profiles, calibration data, firmware settings, network configuration, job history, print files, or any other data stored on or associated with the printer. You are responsible for backing up all data before submitting your device for service.

10.12 Modified & Non-Standard Printers

We will work on printers that have been modified from factory configuration. However:

• Our workmanship guarantee applies only to the specific work performed by us.

• We do not guarantee the performance, safety, or reliability of printers incorporating non-OEM parts, modified firmware, third-party electronics, or printed structural components.

• Where modifications prevent us from returning the printer to a stock configuration, you accept that the printer may remain outside manufacturer specifications following our service.

• Modifications void any workmanship guarantee beyond the specific repair scope carried out by us.

10.13 Consumables & Wear Components

Nozzles, hotends, heatbreaks, PTFE tubing and couplers, PEI sheets and build surfaces, belts, bearings, fans, and similar items are consumables. Consumables are not covered by any service warranty. Replacement of consumables identified during service will be quoted and charged at cost in addition to labour.

10.14 Thermal & Electrical Risk

3D printers involve elevated thermal and electrical risk, including risk of overheating or fire if operated with faulty components, modified firmware, inadequate ventilation, incorrect materials, or left running unattended. Once the printer has left our possession, you are responsible for operating it safely in accordance with manufacturer instructions and applicable safety standards. Subject to your rights under the ACL, we are not liable for any post-service thermal or electrical event unless it is directly caused by our failure to exercise due care and skill in the work actually performed by us.

10.15 General Lien & Uncollected Devices

We exercise a general lien over all goods in our possession for all monies owing to us. We may retain your printer until all outstanding invoices are paid in full. You must collect your serviced device within 7 days of notification of completion. Storage fees of $15 per day (inc. GST) apply from 14 days after notification. Where a device remains uncollected for 90 days from notification, we reserve the right to dispose of, sell, or recycle the device to recover outstanding costs, in accordance with applicable law.

10.16 No Guarantee of Print Results

Repair and calibration services restore the printer to a functional state but do not guarantee that any particular print, project, or workflow will succeed or meet specific dimensional, cosmetic, mechanical, or performance requirements. Print outcomes depend on your design, slicer settings, filament quality, and operating conditions — all of which remain your responsibility.

10.17 Service Completion & Handover Acknowledgement

At the completion of every service, Standard Print Co. will produce a calibration test print as verification of the printer's operating condition at the time of handover. Before collection, the Customer will be asked to complete the following acknowledgement. Where collection is unattended or remote (e.g., courier pickup), this acknowledgement is deemed accepted upon collection of the device.

SECTION 11 — 3D PRINTING (FABRICATION) SERVICES

Standard Print Co. operates a 'print as provided' service. We reproduce the files you submit. We do not design, engineer, or assess the suitability of your files for any intended purpose. The obligations, warranties, indemnities, and confidentiality provisions in this Section are a fundamental condition of our agreement to provide fabrication services.

11.1 Print-As-Provided — No Design or Engineering Role

Standard Print Co. provides a fabrication service. We reproduce physical objects from digital files submitted by you. We do not:

• Design, modify, engineer, or assess the structural integrity of your files;

• Review files for fitness for any particular purpose, application, or end use;

• Warrant that printed parts will meet any dimensional, mechanical, cosmetic, or performance specification unless tolerances are expressly agreed in writing prior to production; or

• Accept responsibility for any outcome arising from the design, geometry, or content of files you submit.

By submitting files for fabrication, you confirm that you have reviewed and are satisfied with your own design and that you accept full responsibility for the outcome.

11.2 No Warranty on Printed Parts

3D printing is an additive manufacturing process subject to material, environmental, and mechanical variables. Unless otherwise agreed in writing:

• Parts are produced to standard industry tolerances. No representation is made as to dimensional accuracy, surface finish, mechanical strength, or material consistency beyond what is achievable through standard FDM/FFF fabrication.

• Layer lines, support marks, minor warping, stringing, and surface variation are inherent characteristics of the process and do not constitute defects.

• Printed parts are not structurally engineered components. They are not certified, tested, or warranted for any load-bearing, safety-critical, medical, food-contact, electrical, or regulated application unless expressly agreed in writing.

• We do not warrant that any printed part will be fit for your intended purpose.

YOU ACCEPT FULL RESPONSIBILITY FOR ASSESSING THE SUITABILITY OF PRINTED PARTS FOR YOUR INTENDED USE. STANDARD PRINT CO. EXPRESSLY DISCLAIMS ALL WARRANTIES OF FITNESS FOR PURPOSE IN RELATION TO FABRICATION SERVICES, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

11.3 Customer Indemnity — End Use of Printed Parts

You agree to indemnify, defend, and hold harmless Standard Print Co., its directors, officers, employees, agents, contractors, and subcontractors from and against any and all claims, losses, liabilities, damages, fines, penalties, costs, and expenses (including legal costs on a solicitor-client basis) arising from or in connection with:

• The end use, deployment, application, or misuse of any part fabricated by Standard Print Co. from your files;

• Any injury, property damage, death, or loss caused by or attributable to a part produced by us from your files;

• Any use of a printed part for an unlawful, regulated, or restricted purpose, including but not limited to use in or as a weapon, firearm component, offensive instrument, or any item regulated under Commonwealth, State, or Territory law;

• Any regulatory or legal liability arising from the use, possession, transport, or transfer of a printed part; or

• Any third-party claim arising from the design, content, or application of your submitted files or the parts produced from them.

This indemnity is given regardless of whether Standard Print Co. was aware of the intended end use at the time of production and survives the completion or termination of the fabrication service.

11.4 Your Responsibility — Legal Compliance & Regulated Items

By submitting files for fabrication, you warrant and represent to Standard Print Co. that:

• The intended use of the printed parts is lawful under all applicable Commonwealth, State, and Territory laws, including without limitation the Weapons Prohibition Act 1998 (NSW), the Firearms Act 1996 (NSW), the Criminal Code Act 1995 (Cth), and any other applicable legislation in your jurisdiction;

• You hold any licences, permits, or authorisations required for the design, manufacture, possession, or use of the printed items in your jurisdiction;

• Printing the submitted files does not constitute manufacture of a prohibited weapon, prohibited firearm, or regulated item without the necessary authority; and

• The files and the parts produced from them do not infringe any applicable law, regulation, or third-party right.

Standard Print Co. does not endorse, facilitate, or accept responsibility for the manufacture of any item that is unlawful in the Customer's jurisdiction. The Customer bears sole legal responsibility for ensuring compliance with all applicable laws. Standard Print Co. reserves the right to refuse any order where we form a reasonable belief that production would involve a breach of law — but the exercise of, or failure to exercise, this right does not transfer or reduce the Customer's legal or indemnity obligations under this Section.

11.5 Prop, Replica & Novelty Items

Where files submitted for fabrication include prop weapons, replica firearms, theatrical props, novelty items, or other items that may resemble regulated goods, you warrant that:

• The item is being produced for a lawful purpose (e.g., theatrical production, licensed film/TV, hobbyist display, licensed cosplay, or prop use) and is lawful to produce and possess in your jurisdiction;

• The item will not be used, displayed, or deployed in any context that could constitute an offence under applicable law; and

• You accept full legal responsibility for the item and fully indemnify Standard Print Co. in accordance with Clause 11.3.

Standard Print Co. does not independently verify the lawfulness of prop or replica print jobs. Acceptance of a print job does not constitute legal advice or a representation by Standard Print Co. that production is lawful.

11.6 Intellectual Property Warranty

By submitting files for fabrication, you warrant that you own, or have obtained all necessary licences and authorisations to reproduce, the intellectual property contained in or embodied by the submitted files. You indemnify Standard Print Co. against any claim, demand, or proceeding arising from alleged infringement of any third-party intellectual property right in connection with our production of your files.

11.7 Right to Refuse

Standard Print Co. reserves the right to decline any fabrication job at our sole discretion, including where we reasonably believe that production would:

• Constitute a breach of any applicable law;

• Pose a direct risk to the safety or wellbeing of our staff or contractors;

• Involve content that is offensive, obscene, or objectionable; or

• Expose Standard Print Co. to legal, regulatory, or reputational risk.

Exercise of our right to refuse does not affect the Customer's indemnity obligations under Clause 11.3 in respect of orders that are accepted and produced.

11.8 Tolerances & Quality

Unless specific engineering tolerances are agreed in writing prior to production, parts are produced to standard industry tolerances for FDM/FFF fabrication. Cosmetic variations, layer lines, support witness marks, and minor surface artefacts are inherent to the process and do not constitute a defect or grounds for refund or reprint. Where you require specific tolerances, surface finish, or mechanical properties, these must be agreed in writing before production commences and may attract additional cost.

11.9 File Submission & Print Failure

You are responsible for the quality, accuracy, and printability of submitted files. Standard Print Co. is not liable for print failures, material waste, or non-delivery arising from:

• Corrupted, non-manifold, or unprintable geometry in submitted files;

• Unsuitable wall thickness, unsupported overhangs, or design features that exceed the physical capabilities of FDM fabrication;

• Incorrect scale, units, or file format; or

• Changes requested by you after production has commenced.

Where a print fails due to a file issue, labour and material costs incurred to the point of failure may be charged. We will notify you and provide the option to resubmit a corrected file.

11.10 Confidentiality — Automatic NDA

By default, all fabrication orders placed with Standard Print Co. are treated as confidential. We will not photograph, reference, display, share, or disclose your files, parts, or project details to any third party without your explicit written consent. This protection applies automatically to every customer — no separate NDA paperwork is required.

Specifically, Standard Print Co. agrees that:

• All files, designs, geometries, specifications, and project details submitted by you are treated as confidential information;

• We will not share, sell, license, reproduce, or disclose your confidential information to any third party;

• We will not photograph or record your parts for any purpose other than internal quality control and order fulfilment without your explicit written consent;

• Our staff and contractors are bound by confidentiality obligations in relation to customer project information; and

• Confidentiality obligations survive the completion of your order indefinitely.

This automatic confidentiality clause does not prevent Standard Print Co. from complying with any lawful order, subpoena, or regulatory requirement to disclose information, or from disclosing information that is or becomes publicly available through no fault of Standard Print Co.

11.11 Marketing Feature Request — Optional Opt-In

Standard Print Co. loves showcasing great work. If we think your project would make a great feature for our website, social media, or portfolio, we may reach out to you after your order is complete with an invitation — not an obligation.

How it works:

• After your order is fulfilled, you may receive an email from us with the subject line: "We loved printing your project — want to be featured?"

• The email will describe specifically what we would like to photograph and how we propose to feature it.

• If you agree, you will receive $25.00 store credit applied to your next order as a thank-you.

• You are under no obligation to respond or agree. Your confidentiality protections under Clause 11.10 remain fully in effect whether or not you accept.

• Consent, if given, will be confirmed in writing before any photography or publication takes place. You may specify any conditions, restrictions, or anonymity requirements as part of your consent.

Standard Print Co. will never publish, photograph, or feature any customer project without explicit written consent obtained through this process. The default position is always confidentiality.

SECTION 12 — RECYCLING SERVICES

12.1 Discretionary Service

Our recycling program is a discretionary trial. We reserve the right to reject material that is contaminated, unsorted, or does not meet our criteria.

12.2 Contamination

You warrant that material supplied for recycling is free from hazardous contamination or foreign objects. You indemnify us for damage arising from contaminated material.

SECTION 13 — AI SYSTEMS & PREMISES SAFETY

13.1 AI Training Consent

You acknowledge that anonymised data derived from your interactions, service records, printer logs, and diagnostic data may be used to train, validate, and improve Artificial Intelligence (AI) models and systems used by Standard Print Co.

13.2 Monitoring

Our premises and systems may be monitored (video/audio/logs) for safety, security, and dispute resolution. By entering our premises or using our systems, you consent to this monitoring.

SECTION 14 — PRIVACY & DATA RETENTION

14.1 Data Collection

We collect personal information in accordance with our Privacy Policy.

14.2 Data Linkage & Fraud Prevention

We reserve the right to use data linkage methods (including device fingerprints, IP addresses, and shipping address matching) to identify associations between accounts for the purpose of preventing fraud and enforcing bans on prohibited individuals ("proxy" buying).

14.3 Data Retention

We reserve the right to retain transaction records, service history, and security data indefinitely (or for a minimum of 10 years) for:

• Warranty verification.

• Security and prevention of ban circumvention.

• Tax compliance.

SECTION 15 — PROHIBITED CONDUCT

15.1 Harassment & Abuse

You must not harass, abuse, intimidate, or threaten our staff or contractors. Violation of this section will result in immediate termination of services and a permanent ban.

15.2 Circumvention

You must not attempt to bypass refusals or bans through the use of proxies, alternate accounts, or third parties.

SECTION 16 — INDEMNITIES & LIABILITY

16.1 General Indemnity

You indemnify Standard Print Co. against all losses, liabilities, and costs arising from your breach of these Terms, your misuse of products, or your violation of any law.

16.2 Liability Cap

To the extent permitted by law, our total liability is limited to the amount paid for the specific product or service giving rise to the claim. We are not liable for consequential loss (e.g., lost profits, downtime).

16.3 Disclaimer of Warranties

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, to the maximum extent permitted by law.

SECTION 17 — GOVERNING LAW

17.1 Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of Sydney, NSW for any disputes.

SECTION 18 — SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 — CHANGES TO TERMS

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or services following the posting of any changes constitutes acceptance of those changes. You can review the most current version of the Terms at any time at standardprintco.com.

SECTION 20 — CONTACT

Questions about these Terms should be sent to us at:

Email: info@standardprintco.com

Address: Shop 1, Ground Floor, 67–69 Regent Street, Chippendale NSW 2008, Australia

MODERN SLAVERY POLICY — STANDARD PRINT CO.

Introduction

At STANDARD PRINT CO., we are dedicated to eradicating modern slavery and human trafficking from both our internal operations and our external supply chains. Recognising our obligation to combat modern slavery, we pledge to implement and uphold effective measures and controls to prevent any form of modern slavery in our business operations and throughout our supply chains.

Scope of the Policy

This policy is applicable to all individuals at every level and position within STANDARD PRINT CO., including but not limited to senior executives, officers, board members, all categories of employees (permanent, fixed-term, or temporary), consultants, contractors, apprentices, people working from home, part-time staff, temporary agency workers, volunteers, interns, agents, sponsors, or any person linked to us, regardless of their geographical location.

Policy Proclamation

STANDARD PRINT CO. adopts a strict policy against all forms of modern slavery and is devoted to conducting business ethically, with integrity and transparency. We are resolved to establish and maintain effective systems and controls to guard against the occurrence of any form of modern slavery within our company or in any part of our supply chain.

Supply Chains

We uphold a zero-tolerance stance towards slavery and human trafficking in our supply chains. We expect the same high standards from all our suppliers and contractors. We conduct risk assessments of our suppliers with respect to modern slavery and require them to adhere to anti-modern-slavery policies. Should any supplier be found violating our policy, immediate action will be taken, which may include severing our business relationship.

Due Diligence

STANDARD PRINT CO. is committed to thorough due diligence when engaging with new suppliers and routinely re-evaluates existing suppliers. This due diligence includes establishing enduring relationships with suppliers and clearly communicating our business conduct expectations.

Training and Awareness

We will ensure that training on this policy is a part of the induction for everyone working with us and will regularly assess its effectiveness. Our strong stance against modern slavery will be clearly communicated to all suppliers, contractors, and business partners at the beginning of our business relationships and regularly reinforced thereafter.

Reporting Mechanism

We encourage anyone, including employees, subcontractors, suppliers, and clients, to report any suspicions of slavery or human trafficking without fear of retribution. We promise to thoroughly investigate any such reports and take suitable action.

Responsibility for Policy Implementation

The responsibility for the implementation and compliance of this policy lies with our board of directors. They are tasked with ensuring that this policy adheres to our legal and ethical obligations and that everyone working with us, in any capacity, abides by it. This policy will undergo regular reviews and updates as necessary. The board of directors endorses this policy statement and is wholly committed to its execution and upkeep.

The Standard Print Company Pty Ltd | ABN: 73 613 361 685

Version 5.3 | Last Updated: March 2026 | info@standardprintco.com