STANDARD PRINT CO. TERMS & CONDITIONS

SECTION 1 — OVERVIEW, SCOPE & ACCEPTANCE

1.1 Legal Entity

These Terms & Conditions (“Terms”) are issued by Standard Print Company Pty Ltd (ABN: 73 613 361 685), trading as STANDARD PRINT CO. (“Standard Print Co.”, “we”, “us”, “our”).

Principal Place of Business: Shop 1, Ground Floor 67–69 Regent Street Chippendale NSW 2008 Australia

1.2 Scope of Application

These Terms govern all dealings between you and Standard Print Co., whether occurring online, in person, remotely, or via third-party platforms, including (without limitation):

1. Sales: Sale of filament, consumables, materials, accessories, kits, parts, and printers.

2. Services: Repair, servicing, diagnostics, calibration, training, and technical support.

3. Fabrication: 3D printing, fabrication, prototyping, and materialisation services.

4. Recycling: Recycling, waste, and sustainability programs.

5. Digital: Use of AI-assisted systems, automated tools, diagnostics, or routing systems.

6. Premises: Entry to, presence on, or interaction within our premises.

1.3 Binding Acceptance

You accept and agree to these Terms when you:

• Place an order, request an invoice, or accept a quote;

• Book a service, consultation, or repair;

• Submit files, images, or data;

• Enter our premises or attempt to collect goods;

• Use any of our products or services.

If you do not agree to these Terms, you must not proceed.

1.4 Force Majeure

Standard Print Co. shall not be liable for any failure to perform its obligations where such failure is a result of Acts of God, war, terrorism, embargo, labour dispute, strike, fire, flood, or global supply chain shortages (including manufacturer delays of 3D printer parts, chips, or filament). In such events, we reserve the right to cancel or delay orders without penalty.

SECTION 2 — DEFINITIONS & INTERPRETATION

2.1 Key Definitions

• ACL: The Australian Consumer Law.

• Consumables: Includes filament (PLA, PETG, etc.), nozzles, hotends, build plates, PEI sheets, PTFE tubing, belts, and bearings.

• Device: Any 3D printer or equipment submitted to us for service/repair.

• Files / Content: All CAD files, STL/STEP files, images, and metadata submitted by you.

• AI-Assisted Systems: Automated systems including diagnostic tools, visitor management, and data analysis logs.

• Wet Filament: Filament that has absorbed moisture due to storage or environmental exposure.

SECTION 3 — AUSTRALIAN CONSUMER LAW (ACL)

3.1 Consumer Guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded.

3.2 Limitation of Liability

To the extent permitted by law, and where you are not a Consumer (e.g., Business Customers), our liability is limited (at our option) to:

• Resupply of the goods or services;

• Repair or replacement of the goods; or

• Refund of the amount paid.

SECTION 4 — ORDERS, QUOTES & CONTRACTS

4.1 Quotes

Quotes are estimates only and are valid for 14 days from issue unless stated otherwise. We may withdraw or revise a quote before acceptance. Acceptance of a quote authorises us to proceed under these Terms.

4.2 Non-Reliance on Advice

Any guides, articles, videos, verbal advice, or AI-assisted outputs provided by us are for informational purposes only. You acknowledge that you do not rely on such materials as professional engineering or safety advice. Final responsibility for decisions and operation remains with you.

4.3 Refusal of Service & Bans

We reserve the right to refuse service, cancel orders, or prohibit future business where we reasonably believe there is a risk of:

• Safety: Threats, intimidation, or harassment towards our staff.

• Circumvention: Attempts to bypass previous bans, including the use of "proxy" purchasers, different accounts, or masked identities.

• Fraud: Suspicion of fraudulent activity or breach of these Terms.

SECTION 5 — PAYMENTS & SUBSCRIPTIONS

5.1 Subscriptions

Where you purchase a subscription (e.g., filament auto-delivery):

• Billing occurs automatically at the selected interval.

• You may cancel prospectively at any time.

• We reserve the right to retain subscription history data for the duration of the term and as required by law.

5.2 Late Payment

If payment is not made when due, we may suspend services or withhold delivery of goods. You are responsible for reasonable recovery costs to the extent permitted by law.

SECTION 6 — SHIPPING, TITLE & LOCAL PICKUP

6.1 Risk of Loss

All purchases of physical items are made pursuant to a shipment contract. Risk of loss and title pass to you upon our delivery to the carrier. We highly recommend purchasing shipping insurance for high-value items like 3D printers.

6.2 Local Pickup — Identity Verification (Strict)

For "Local Pickup" orders, we require the presentation of valid government-issued photo identification to verify that the person collecting the goods is the authorised purchaser.

• Refusal: If ID cannot be produced, does not match the order, or we reasonably suspect proxy collection on behalf of a banned person, we reserve the right to refuse the handover of goods.

• 30-Day Limit: Orders must be collected within 30 days. Uncollected orders may be cancelled and refunded (minus a restocking fee) or forfeited at our discretion.

SECTION 7 — RETURNS & DISPUTES

7.1 Change of Mind

To the extent permitted by law, we do not accept change-of-mind returns for:

• Opened or used consumables (including filament);

• 3D Printers once the box/seal is opened;

• Custom or made-to-order items (fabrication services).

7.2 Dead on Arrival (DOA)

You must inspect goods immediately. If a product arrives damaged or inoperable, you must notify us within 7 days of receipt. Failure to report damage within this timeframe may result in the rejection of your claim as transit damage cannot be verified.

SECTION 8 — FILAMENT & CONSUMABLES

8.1 Wet Filament & User Responsibility

Filament is hygroscopic (absorbs moisture). You acknowledge that "Wet Filament" can cause poor extrusion, clogging, and print failure.

• Downstream Damage: We are not responsible for damage to printers caused by the use of wet or degraded filament, incorrect slicer settings, or lack of maintenance.

• Returns: Used filament spools are generally not returnable unless a manufacturing defect is proven.

SECTION 9 — PRINTER SALES & WARRANTY

9.1 Return-to-Base Warranty

Printers purchased from us come with a standard return-to-base warranty. You are responsible for the cost of transporting the printer to our service location.

9.2 Extended Warranty

If purchased, Extended Warranty covers non-consumable parts only (Mainboards, Motors, Structure). It excludes consumables (Nozzles, Beds, Fans, PTFE tubes).

9.3 Voiding of Warranty

We reserve the right to void any warranty if:

1. Service Intervals: The printer has not been serviced at nominated intervals (e.g., every 1500 hours).

2. Data Deletion: You request the deletion of service history or logs, making verification impossible.

3. Modifications: The printer has been modified with non-standard parts or firmware.

9.4 Warranty Freight Costs

• Fault Found: We cover return shipping to you.

• No Fault Found: You are liable for a $165 Diagnostic Fee plus return freight costs.

SECTION 10 — REPAIR & SERVICE

10.1 Liability for Data & Settings

Service work may require firmware updates or resets. We are not liable for the loss of slicer profiles, calibration data, or files. Please backup your data before service.

10.2 General Lien

We exercise a General Lien over all goods in our possession for monies owing. We may retain your printer until all outstanding invoices are paid in full.

10.3 Abandonment

You must collect serviced devices within 7 days of notification. If uncollected for 90 days, we reserve the right to dispose of, sell, or recycle the device to recover costs.

SECTION 11 — 3D PRINTING (FABRICATION) SERVICES

11.1 Intellectual Property

By submitting files (STL, STEP, etc.), you warrant that you own the IP or have authority to reproduce them. You indemnify Standard Print Co. against any IP infringement claims arising from our production of your parts.

11.2 Content Refusal

We reserve the right to refuse any print job involving:

• Firearms, weapons, or regulated items.

• Illegal or offensive content.

• Items that pose a safety risk to our staff.

11.3 Quality & Tolerances

You acknowledge that 3D printing produces artifacts (layer lines, support marks). Unless specific engineering tolerances are agreed in writing, parts are produced to standard industry tolerances. Cosmetic artifacts do not constitute a defect.

11.4 Marketing Rights

Unless you opt-out in writing within 7 days of placing your order, we reserve the right to use photographs of your fabricated parts for marketing and portfolio purposes.

SECTION 12 — RECYCLING SERVICES

12.1 Discretionary Service

Our recycling program is a discretionary trial. We reserve the right to reject material that is contaminated, unsorted, or does not meet our criteria.

12.2 Contamination

You warrant that material supplied for recycling is free from hazardous contamination or foreign objects. You indemnify us for damage arising from contaminated material.

SECTION 13 — AI SYSTEMS & PREMISES SAFETY

13.1 AI Training Consent

You acknowledge that anonymised data derived from your interactions, service records, printer logs, and diagnostic data may be used to train, validate, and improve Artificial Intelligence (AI) models and systems used by Standard Print Co.

13.2 Monitoring

Our premises and systems may be monitored (video/audio/logs) for safety, security, and dispute resolution. By entering our premises or using our systems, you consent to this monitoring.

SECTION 14 — PRIVACY & DATA RETENTION

14.1 Data Collection

We collect personal information in accordance with our Privacy Policy.

14.2 Data Linkage & Fraud Prevention

We reserve the right to use data linkage methods (including device fingerprints, IP addresses, and shipping address matching) to identify associations between accounts for the purpose of preventing fraud and enforcing bans on prohibited individuals ("proxy" buying).

14.3 Data Retention

We reserve the right to retain transaction records, service history, and security data indefinitely (or for a minimum of 10 years) for:

• Warranty verification.

• Security and prevention of ban circumvention.

• Tax compliance.

SECTION 15 — PROHIBITED CONDUCT

15.1 Harassment & Abuse

You must not harass, abuse, intimidate, or threaten our staff or contractors. Violation of this section will result in immediate termination of services and a permanent ban.

15.2 Circumvention

You must not attempt to bypass refusals or bans through the use of proxies, alternate accounts, or third parties.

SECTION 16 — INDEMNITIES & LIABILITY

16.1 General Indemnity

You indemnify Standard Print Co. against all losses, liabilities, and costs arising from your breach of these Terms, your misuse of products, or your violation of any law.

16.2 Liability Cap

To the extent permitted by law, our total liability is limited to the amount paid for the specific product or service giving rise to the claim. We are not liable for consequential loss (e.g., lost profits, downtime).

SECTION 17 — GOVERNING LAW

17.1 Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of Sydney, NSW for any disputes.

SECTION 18 — CONTACT

Questions about the Terms of Service should be sent to us at: Email: info@standardprintco.com

Repairs

Repairs and spare parts will be supplied by Standard Print Co. in keeping with Australian Consumer Law. Simple and common parts will be provided within a timely manner. Where possible, parts will be held in stock for immediate dispatch upon diagnosis by one of our trained technicians. You will be responsible for transferring the machine to the repair location, and you will be charged an hourly rate for our technicians' fitting and testing time where the repair is not covered by warranty.

Where you are not comfortable fitting the part yourself, Standard Print Co. can either directly, or through a trained technician closer to your location, fit the part for you.

For on-site visits, our technicians charge:

• a callout fee based on your postcode, calculated using our internal postcode-based Callout Fee Schedule; and

• a labour charge of $165 per hour (minimum 1 hour).

As an example only, many Sydney metropolitan postcodes currently attract a callout fee of $180 including GST, with higher fees (e.g. $270, $360, $450, $540, $630, $720, $810, $900, $990 including GST) for outer metropolitan, regional and interstate locations. The exact fee applicable to your postcode will be notified in writing at the time of quoting or booking and will be based on our then-current Callout Fee Schedule.

If you prefer, you may ship the machine to our service centre instead of requesting an on-site callout (shipping at your cost unless otherwise agreed under Australian Consumer Law).

Provided the 3D printer in question is within its defined warranty period, more complex-to-fit parts will be fitted by Standard Print Co., or an authorised agent, without cost to the customer where required under the Australian Consumer Law.

A major problem is defined as one that cannot be fixed by a Standard Print Co. technician within a reasonable time, or where a reasonable consumer would not have purchased the product had they known about the fault. In these cases the consumer may be entitled to a replacement machine or a refund from the place of purchase, in accordance with the Australian Consumer Law. This will be arranged via Standard Print Co. technical support and cannot be self-diagnosed by a customer. Standard Print Co. may, under the Australian Consumer Law, take the type of product, the consumer’s use of the product, the length of time since purchase and the reasonable amount of use of the product into account when determining the appropriate remedy.

Whenever possible, we will continue to make parts available for a period not less than 18 months after purchase, unless the manufacturer has ceased supply of the part and no aftermarket equivalent is available.

SECTION 1.4 – 3D PRINTER REPAIR & SERVICE TERMS

In addition to the general Terms of Service and SECTION 1.3 – PRINTER WARRANTY TERMS, this Section 1.4 applies to all diagnostic, repair, maintenance and calibration services we provide in relation to 3D printers (whether or not the printer was purchased from Standard Print Co.).

Nothing in this Section limits any rights you may have under the Australian Consumer Law or our obligations under SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY.

(a) Scope of Repair Services
We perform diagnostics, repairs, maintenance and calibration with reasonable care and technical skill. The performance of a 3D printer after service depends on factors outside our control, including materials, environment, and how the printer is operated after it leaves our care.

(b) Consumables and Wear Components
Nozzles, hotends, heatbreaks, heaters, thermistors, PTFE tubes, couplers, PEI sheets and other build surfaces, belts, bearings, fans, filters, shrouds and similar parts are consumables or wear components. Any part classified as a consumable or wear item by the manufacturer of the printer is treated as a consumable. Consumables degrade over time with normal use and are not covered by any warranty from us unless otherwise required by law.

(c) Diagnostics, Disassembly and Pre-Existing Damage
Diagnosis often requires partial or full disassembly of the print head, motion system, electronics enclosures or other assemblies. Many 3D printers operate at elevated temperatures and contain parts that become brittle or heat-stressed over time. We are not responsible for components that break or are revealed to be faulty due to pre-existing wear, heat damage, poor prior repairs, contamination, or age during inspection or disassembly.

(d) Additional Issues Discovered During Service
Additional faults may be identified during the course of service that were not visible or reported at intake. Further labour or parts may be required to restore safe or reliable operation. These will be quoted before proceeding, except in urgent situations where we act to prevent imminent damage or safety risk.

(e) Modified and Customised Printers
We will work on printers that have been modified, but guarantees are limited as follows:

• Our workmanship guarantee applies only to work performed by us.

• We do not guarantee the performance, reliability or safety of printers that have been modified from stock (including non-OEM parts, firmware, electronics, printed structural parts or enclosures).

• Where reasonably possible, we may return the printer to a stock or near-stock configuration. Where modifications prevent this, you accept that the printer may remain outside manufacturer specifications.

• Any customised parts or third-party modifications void any guarantee beyond the specific repair work carried out by us and to the extent permitted by law.

(f) Filament Condition and First-Layer Adhesion
You are responsible for the condition and storage of filament used in your printer. Moist or degraded filament can cause extrusion issues, blockages, filament floods, poor adhesion, and stress on hotend and motion components.

Loss of adhesion of the first layer during printing can result in collisions, filament building up around the hotend, component overheating, or other damage to the printer. These events occur during the operation of the printer in your environment and are your responsibility as the operator. We are not liable for damage arising from poor filament condition or first-layer adhesion failure.

(g) Environmental and Electrical Conditions
We are not responsible for failures caused by:

• unstable or incorrect power supply, voltage spikes, brownouts or surges;

• unsuitable placement, dust, debris, moisture or corrosion;

• insufficient ventilation, excessive heat, draughts or air-conditioning affecting the printer; or

• any other environmental or electrical conditions outside our reasonable control.

(h) Data, Firmware and Configuration Loss
Repair work may require firmware resets, configuration changes or restoring factory defaults. We are not liable for loss of slicer profiles, calibration data, firmware settings, network configuration, job history, or any design or print files stored on or used with the printer.

(i) Intermittent and Non-Replicable Faults
Some electrical, thermal or mechanical issues may not present at the time of testing. Where we cannot reproduce a fault after reasonable investigation, you acknowledge that:

• the fault may reoccur after the printer is returned; and

• we are not liable for its return or for subsequent issues arising from intermittent behaviour that could not reasonably be identified during service.

(j) Thermal and Electrical Risk
3D printers involve electrical and thermal risk, including the risk of overheating or fire if operated with faulty components, modified firmware, inadequate ventilation, incorrect materials, or left running unattended. Once the printer has left our control, you are responsible for operating it in a safe manner in accordance with manufacturer instructions, our guidance, and relevant safety standards.

Subject to your rights under the Australian Consumer Law, we are not liable for any post-service thermal or electrical event unless it is directly caused by our failure to exercise due care and skill in the work actually performed by us.

(k) No Guarantee of Print Results
Repair and calibration services restore the machine to a functional state, but do not guarantee that any particular print or project will succeed or meet specific dimensional, cosmetic, mechanical or performance requirements. Results depend on your design, slicer settings, filament and operating conditions.

(l) Acceptance of Repair Terms
By booking a service, submitting a printer for repair, accepting a repair quote, or engaging us to perform any diagnostic or maintenance work, you agree that these 3D Printer Repair & Service Terms form part of and are subject to our overall Terms of Service, including SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY and SECTION 14 – INDEMNIFICATION.

Cost of Freight to Service Centre

Under the Australian Consumer Law the consumer is generally responsible for returning the product to the seller/manufacturer. In most cases, where a part or machine is deemed to need to go to a service centre and the fault is covered by warranty, Standard Print Co. will pay all reasonable costs associated with the transport, or otherwise act in accordance with our obligations under Australian Consumer Law.

Packaging and Refunds

The packaging forms part of your product. You may need it to return the item safely for repairs or servicing. If you have disposed of or lost the packaging you may be asked to pay for replacement packaging, in the event your machine returns under warranty for repairs. Where the machine is classified as having a major fault, warranting refund or replacement under the Consumer Guarantees, you do not need to return the item in original packaging to receive your refund.

Factors Outside Our Control

Manufacturers and importers (including Standard Print Co. where applicable) are not responsible for problems with goods beyond their control, such as damage caused by misuse, unauthorised modification, environmental conditions or external power issues.

Technical Support

Standard Print Co. technical support is included with any 3D printer purchase within Australia from Standard Print Co. Requirements of technical support from our customers are:

• to read and consider support material that we have made available online;

• first contact to technical support is via our online contact form or email (https://standardprintco.com/contact-us/);

• customers are to listen and act upon advice and instructions given by technical support operators; and

• customers treat and converse with technical support in a courteous manner.

Technical support will:

• respond to your enquiry as soon as possible, usually the same or within one business day;

• work with you to diagnose and identify any mechanical issues with the machine and resolve the issue;

• provide accurate and clear advice and instructions on how to resolve the issue and parts where necessary in a timely manner;

• provide phone or remote support where necessary to help you install parts shipped to you;

• organise for a qualified service professional to assist (at your expense) if you would prefer that; and

• keep documentation of your problems and parts fitted to the machine.

Standard Print Co. reserves the right to decline providing technical support and warranty cover to customers who require multiple or repeat technical assistance for problems deemed to be unreasonably created by the customer (for example, equipment damaged via repeat negligence, abuse, misconfiguration or other unreasonable use).

International Warranty

Due to the difficulty with providing support to our overseas customers due to time zone differences and the cost of freight, we cannot provide full warranty coverage on machines sold outside Australia beyond rights that cannot be excluded under local law. However we will provide online technical support and may, at our discretion, offer parts free of charge as we would for Australian customers. International customers will be required to pay freight costs unless otherwise required by law.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time, subject always to our obligations under the Australian Consumer Law and applicable anti-discrimination legislation.

In addition, we may, at our discretion and in compliance with applicable law, refuse to accept orders, cancel orders, close or block customer accounts, restrict access to our website or services, or prohibit future purchases or contact where we reasonably believe there is a risk of:

• misuse of our Services or Website;

• unreasonable, abusive, threatening or harassing behaviour towards our staff, contractors or other customers;

• fraud, non-payment, chargeback risk or illegal activity; or

• conduct that may cause disruption, loss or harm to our business, reputation, systems or other users.

Where reasonably practicable, we will notify you if we take such action. Any such decision will be taken having regard to the Australian Consumer Law and relevant anti-discrimination laws.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (IF APPLICABLE)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy please click here.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Standard Print Company, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Standard Print Company and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New South Wales, Australia. Our principal place of business is Shop 1, Ground Floor, 67–69 Regent St, Chippendale, NSW 2008, Australia.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@standardprintco.com.

Modern Slavery Policy of STANDARD PRINT CO.

Introduction

At STANDARD PRINT CO., we are dedicated to eradicating modern slavery and human trafficking from both our internal operations and our external supply chains. Recognising our obligation to combat modern slavery, we pledge to implement and uphold effective measures and controls to prevent any form of modern slavery in our business operations and throughout our supply chains.

Scope of the Policy

This policy is applicable to all individuals at every level and position within STANDARD PRINT CO., including but not limited to senior executives, officers, board members, all categories of employees (permanent, fixed-term, or temporary), consultants, contractors, apprentices, people working from home, part-time staff, temporary agency workers, volunteers, interns, agents, sponsors, or any person linked to us, regardless of their geographical location.

Policy Proclamation

STANDARD PRINT CO. adopts a strict policy against all forms of modern slavery and is devoted to conducting business ethically, with integrity and transparency. We are resolved to establish and maintain effective systems and controls to guard against the occurrence of any form of modern slavery within our company or in any part of our supply chain.

Supply Chains

We uphold a zero-tolerance stance towards slavery and human trafficking in our supply chains. We expect the same high standards from all our suppliers and contractors. We conduct risk assessments of our suppliers with respect to modern slavery and require them to adhere to anti-modern-slavery policies. Should any supplier be found violating our policy, immediate action will be taken, which may include severing our business relationship.

Due Diligence

STANDARD PRINT CO. is committed to thorough due diligence when engaging with new suppliers and routinely re-evaluates existing suppliers. This due diligence includes establishing enduring relationships with suppliers and clearly communicating our business conduct expectations.

Training and Awareness

We will ensure that training on this policy is a part of the induction for everyone working with us and will regularly assess its effectiveness. Our strong stance against modern slavery will be clearly communicated to all suppliers, contractors, and business partners at the beginning of our business relationships and regularly reinforced thereafter.

Reporting Mechanism

We encourage anyone, including employees, subcontractors, suppliers, and clients, to report any suspicions of slavery or human trafficking without fear of retribution. We promise to thoroughly investigate any such reports and take suitable action.

Responsibility for Policy Implementation

The responsibility for the implementation and compliance of this policy lies with our board of directors. They are tasked with ensuring that this policy adheres to our legal and ethical obligations and that everyone working with us, in any capacity, abides by it.

This policy will undergo regular reviews and updates as necessary. The board of directors endorses this policy statement and is wholly committed to its execution and upkeep.

The Standard Print Company Pty Ltd.

Version: 5.1 Last Updated: January 15, 2026