Shipping & Returns

Shipping Domestic

Filament Postage | Australia Post Parcel Post 

Standard Parcel Post Service 

Delivery time: 2-7 Business days 

(Calculated from orders received before 1pm)

While we do our utmost to get our products in your hands as quickly as possible,  unforeseen circumstances do occur. As a result, the delivery times indicated above serve as an indicator only. Rural areas may experience increased delivery times.

Filament Postage | Australia Post Express Post 

 Australia Post Express Parcel

Delivery time: 1-2 Business days 

(Calculated from orders received before 1pm)

While we do our utmost to get our products in your hands as quickly as possible,  unforeseen circumstances do occur. As a result, the delivery times indicated above serve as an indicator only. Rural areas may experience increased delivery times.

Same Day Sydney Metro Delivery (10km radius of Sydney CBD) 

Delivery Time: Same business day

(Calculated from orders before 10am)

While we do our utmost to get our products in your hands as quickly as possible,  unforeseen circumstances do occur. As a result, the delivery times indicated above serve as an indicator only. Rural areas may experience increased delivery times.

CR-10 Printer Postage | Courier Delivery

Delivery Time: 7-10 Business Days

While we do our utmost to get our products in your hands as quickly as possible,  unforeseen circumstances do occur. As a result, the delivery times indicated above serve as an indicator only. Rural areas may experience increased delivery times.

International Shipping

While we do not currently offer an international delivery service through our website, we'd be happy to send our goods overseas! If you are in need of an expedited international delivery service, please email us at info@standardprintco.com prior to making your purchase and we will try our best to accomodate your needs. Rural areas may experience increased delivery times.

Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

* Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@standardprintco.com and send your item to the address provided.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: Suite 5, 1-5 Woodburn St,  Sydney, NSW, 2016, Australia.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Tracking

All Standard Print Co. orders have Australia Post Tracking included on the house. Thats right, it's FREE!  You're welcome. Welcome to the 21st century.


Returns (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@standardprintco.com.