Shipping & Returns

We offer fast, reliable, and carbon-neutral shipping across Australia, New Zealand, and internationally. Every order is securely packed and tracked to ensure it arrives safely.

📦 Domestic Shipping (Australia-Wide)

Economy Parcel Post – Estimated 2-9 Business Days
Express Parcel Post – Estimated 1-2 Business Days
Sydney Metro Same-Day – Order before 10 AM (Available for eligible postcodes)
Same-Day Local Delivery – Order before 3 PM (Available for select local postcodes, shown at checkout)
Printer Courier Delivery – Estimated 7-10 Business Days

🌍 International Shipping

United States – Express International Shipping (available for 49 of 54 states/territories)
New Zealand International Courier – Estimated 4-6 Business Days
New Zealand Economy Air – Estimated 9-25 Business Days
North America, Western Europe & Asia-Pacific – International Courier, estimated 6-13 Business Days
Other Countries – International Courier, estimated 10-15 Business Days

📩 Need an expedited international service? Email us at info@standardprintco.com, and we’ll do our best to accommodate your request.

🔍 Tracking & Insurance

Tracking included on all orders
International shipments include tracking & insurance
Tracking details provided via email once shipped

📦 Returns & Exchanges

We accept returns within 30 days of purchase, provided the item is unused, in its original condition, and in original packaging.

Non-returnable items include:

Downloadable software products
Hazardous materials, flammable liquids/gases
Used consumables such as filament.

Exchanges

We replace items if defective or damaged. Contact info@standardprintco.com for exchange requests.

🛠 Warranty & Repairs

Got a problem with your 3D printer? We offer professional 3D printer servicing and repairs. Check out our Service & Repair page for more details.

🚚 How to Return Your Product

📍 Return Address: Shop 1, Ground floor, 67-69 Regent St, Chippendale
📩 Contact: info@standardprintco.com

Once we receive and inspect your return, we’ll notify you about your refund or exchange status. Refunds are processed back to your original payment method.

If you’re waiting on a refund, check with your bank or credit card provider, as processing times can vary. Still need help? Email info@standardprintco.com.